Understand our refund terms for services provided through Shophop.
Refunds are considered on a case-by-case basis. Requests must be submitted within 14 days of purchase or payment for services. Refunds may be considered only if a migration cannot be completed solely due to a verified technical issue within Shophop's platform; and The issue cannot be resolved through reasonable troubleshooting or a free retry attempt.
Shophop operates on a pay-per-migration basis. Customers receive an estimated migration cost before initiating payment and migration. By proceeding with payment, the customer authorizes Shophop to begin preparing and executing migration activities.
Submit your refund request by emailing [email protected] and include your order details, service scope, and the reason for your request.
Refund requests are reviewed within 10 business days. Approved refunds will be issued to the original payment method when possible.
Customers may cancel a migration before it begins processing. Once migration processing has started, cancellation requests may not be possible and fees paid become non-refundable except where Section 1 applies.
Refunds may not be available for services that were delivered in full, custom work already completed, or where third-party platform limitations prevent reversal.
If you have questions about our refunds process, please contact us at [email protected].